Returns & Exchanges
What to do if something is not right with your order.
Damaged or incorrect items
If your order arrives damaged, or you received the wrong item, contact us within 48 hours of delivery with photos. We will arrange a replacement or a refund at no cost to you.
Sealed products
For hygiene reasons, fragrances can only be returned if they are unopened and the manufacturer's seal is intact. Once a bottle has been opened or used, we are unable to accept it back.
Return window
Unopened items can be returned within 7 days of delivery. Contact us within that window and our team will confirm whether your order qualifies and talk you through the next steps.
How to start a return
Call us on +960 755 8822 or email sales@islandperfumebar.com with your order number and a short description of the problem. We will reply with instructions; please don't send anything back before we have confirmed the return.
Refunds
Approved refunds go back the way you paid: to your card for card payments (the time it takes to show depends on your bank), to your bank account for bank transfer, or in cash for cash on delivery. If you paid with a gift card or points, that part goes back onto the card or your points balance.
Still need help?
Our team is happy to answer any question about your order or our fragrances.
