Shipping Information
Where we deliver, what it costs, and what to expect.
Where we deliver
In Male' and Hulhumalé our own courier brings your order to the ground floor of your building and calls you when they arrive. At checkout, pin your building on the map so we find it first time.
For every other island we deliver by boat: at checkout, choose your island, give us the name of the boat that will take it (your island's ferry, a speedboat or a supply boat) and pin where it's moored on the map. We hand the order to that boat and call the number you give us. The trip from Male' to your island is up to the boat.
Delivery charges
Delivery is free on orders of MVR 500 or more. Below that, a flat MVR 50 delivery fee is added, and it is shown before you place the order. A digital gift card is emailed, so it has no delivery fee; a printed gift card is delivered like any order, within 1 day.
When it arrives
Orders are prepared on working days. We confirm the delivery time with you by phone once your order is confirmed. If something you ordered is sold out, we call you with options instead of sending part of the order.
Paying for your order
Every order is paid before it leaves the shop: by card or BML MobilePay on Bank of Maldives' secure page, or by bank transfer with the transfer slip attached at checkout. Bank transfer orders are sent once the payment has reached us.
Fragile handling
Glass bottles are wrapped and boxed for transit. If your order arrives damaged, contact us within 48 hours with photos and we will make it right.
Where is my order?
Signed-in customers can follow every order under My Orders. You can also look one up with its order number on the Track Order page.
Still need help?
Our team is happy to answer any question about your order or our fragrances.
